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TERMS & CONDITIONS
Delivery Policy
To guarantee deliver by 2 pm, orders must be received by 10 am that day. We will attempt to send order received after this time by 2 pm, however delivery time cannot be received.
To guarantee deliver after 2 pm, orders must be received by 1:30 pm that day. We will attempt to send order received after this, however delivery time cannot be received.
If the recipient is not at the address given at time of delivery the delivery driver will leave your order in a secure area at the delivery address. If no such area is available or the delivery driver is unable to access the delivery address the order will be returned to Melbourne-Flower and we will attempt to deliver on our next delivery run. In these circumstances we will attempt to contact you. Depending upon the costs incurred by us in re-delivering we may charge a delivery cost for the second delivery.
Availability and substitution
Flowers are seasonal and occassionally we are unable to source flowers identical to those requested. If requested flowers are unavailable, we may replace with a similar alternative. If the end product will be substantially different to your order we will attempt to contact you and advise you.
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